At Trendshoeu, we strive to ensure your complete satisfaction with every purchase. Please review our comprehensive return and refund policy below for detailed information about our procedures.
You may cancel your order at any time before it has been processed for shipment. Once your cancellation request is received and verified, we will issue a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase or receipt must accompany all returns. Please ensure the product is carefully repackaged to prevent damage during return shipping.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution's processing times. Shipping costs are non-refundable except in cases where the return results from our error.
Refunds will be issued for the purchase price of the returned items only. Any discounts or promotions applied to your original order will be factored into your refund amount accordingly. For items purchased as part of a bundle or special offer, the refund value will be calculated proportionally.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as some institutions require additional processing time. If you've confirmed with your financial institution that the refund hasn't been processed, please contact us immediately with your order details. We will investigate the matter and work with our payment processor to resolve any issues promptly.
For payments made via PayPal, please check your PayPal account balance before contacting us, as refunds often appear there immediately. In cases where we confirm the refund was processed but you haven't received it, we will provide you with the necessary documentation to assist with your bank's investigation process.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: Trendshoeu
Address: 65 Lowry Road, Falmouth, Massachusetts
E-Mail: [email protected]
Phone: +1 536-473-1225
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We aim to respond to all inquiries within 24-48 hours during business days.
